Customer FAQs
Bringing Your Partner or Visitors to Class
Please feel free to bring partners, grandparents, or other family members to classes at any time. If you would like to bring more than one extra adult with you per baby then please let us know in advance of the class so that we can manage class numbers and ensure an enjoyable experience for everyone.
Bringing Younger Siblings to Toddler Sense
You’re very welcome to bring younger siblings along to class with your toddler. However, for safety reasons, babies under 13 months are unable to actively participate in Toddler Sense sessions.
Babies can remain in your arms, in a sling or carrier, or in their pram or pushchair. We’ll always do our best to accommodate you comfortably.
Missed Classes and Make-Up Sessions
We understand that life with babies and toddlers can be unpredictable. That’s why we offer make-up options for missed classes.
If you know you’ll be absent, you can use our automated system to notify us in advance and book a make-up session.
Feeling Unwell?
If you or your child are feeling unwell, please stay home and take the time you need to rest and recover. Your health and wellbeing come first.
There’s no need to worry about missing a session. We offer make-up classes so you can rebook and enjoy the fun when you're feeling better.
Immunisation Policy
We respect that the decision to immunise your child is a personal one. We do not require children to be immunised in order to attend our classes.
Any Other Questions
Your class leader will be in touch with a comprehensive Welcome Email before your first class which will include everything you need to know to feel confident and prepared.
If you have any questions in the meantime, please don’t hesitate to reach out. We’re always happy to help and can’t wait to welcome you and your little one to class.